Frequently Asked Questions
What about refunds?
We care about our customers. As we seldom get a request for a refund we can offer a 'no questions asked' refund policy. We do, however, appreciate it if you can provide us with a reason for the refund. It helps us a lot in improving the products we offer. When we give you a refund there's no need to return the product.
What about defects?
We'll replace a defect at no cost to you. We'll however need you to provide a picture showing the defect.
What are the dimensions of your products?
➜ Luxury Necklace: 18-22" (45-56cm) adjustable
➜ Circle Pendant: 23.5mm x 23.5mm
What's included when I order a necklace?
The product comes with a necklace and with the customised pendant attached to it. It will be delivered in a small presentation box as shown in the picture. The inside of the box displays the planets, sun, moon and some of the common constellations.
What is your average production and shipping time?
Production usually takes between 2 - 3 business days (maximum of 5 business days). Once the item is shipped we'll provide you with a tracking number. Shipping from our warehouse to you in the U.S.A. usually takes 2 to 5 transit days.
If you order multiple items we might ship them separately. Feel free to reach out if you have any questions.
Shipping time internationally takes 4 to 8 transit days. So, if you order, for example in The Netherlands, you can expect your package in a maximum of 2 to 3 weeks.
What are the shipping costs?
There are no shipping costs.
Can I change my order?
If you want to change or cancel an order please do so within 24 hours.
What are the products made from?
All of our jewelry products are made from high-grade surgical stainless steel (316L) which is a strong, corrosion-resistant, and low allergy metal.
Products finished in gold are plated with real 18K gold, using specialized plating techniques that provide a hard-wearing coating of gold that won't rub or wear away. If you're sensitive to stainless steel; the gold finish provides a good barrier between skin and steel.
The doming material is a hand-poured liquid glass that provides a strong, water resistant seal on the item that brings out the true colours and detail of oour designs.
How is the product delivered?
Each item is placed inside a presentation box, which secures it during shipping as well has providing a luxury feel to the item when opened. The presentation box is delivered in laminated envelopes as brown is boring and white gets easily dirty in transit.
Who buys your products?
Most of our customers order to celebrate a wedding or anniversary. Buying a necklace to celebrate a birthday is common as well; especially grandma's buying a necklace for a granddaughter for some reason.
What's the One Tree Planted project about?
For every order and for every review that we receive we'll plant one tree. Read more about this project on this page.